T: +44 (0) 1452 378500 E: info@shs-sales.co.uk

Where Great Brands Grow

Business Support

Whilst delivering an effective strategy on the front line we are also able to utilise our business support expertise to manage all functional elements including:

Customer Services

Our Customer Service Department ensures that all orders are processed effectively from receipt of order through to invoicing.

The department is responsible for:

  • Order capture - all formats - email/EDI/customer engagement/Verbal
  • Order Process - approximately 75,000 per annum
  • Order Tracking
  • Pricing verification and order billing accuracy


Our Finance Department oversees the following on behalf of brand owners:

  • Invoicing via EDI, e-billing, postal - circa 75,000 invoices per annum
  • Extensive credit control, cash collection and bad debt management

SHS Sales & Marketing has accounts set up with all key customers in all four trading channels.


As part of our business support service - and as an output of the SAP software platform - the company is able to supply brand owners with key performance reporting for all the brands it manages, including:

  • Sales by customer
  • Invoice/credit note summary by customer
  • Account plan
  • Forecasts
  • Promotion Management
  • Stock movement and levels
  • Advertising and Promotion spend, administration confirmation and recharging
  • Invoice/pricing Issues