Customer Services

Our Customer Service Department ensures that all orders are processed effectively from receipt of order through to invoicing.

The department is responsible for:

• Order capture - all formats - email/EDI/customer engagement/Verbal
• Order Process - approximately 75,000 per annum
• Order Tracking
• Pricing verification and order billing accuracy

Finance

Our Finance Department oversees the following on behalf of brand owners:

• Invoicing via EDI, e-billing, postal - circa 75,000 invoices per annum
• Extensive credit control, cash collection and bad debt management

SHS Sales & Marketing has accounts set up with all key customers in all four trading channels.

Reporting

As part of our business support service - and as an output of the SAP software platform - the company is able to supply brand owners with key performance reporting for all the brands it manages, including:

• Sales by customer
• Invoice/credit note summary by customer
• Account plan
• Forecasts
• Promotion Management
• Stock movement and levels
• Advertising and Promotion spend, administration confirmation and recharging
• Invoice/pricing Issues